Help Center › For Artists

How can I request a campaign extension?

Process for extending campaigns and when extensions are warranted.

Extension Request Process

How to request and qualify for campaign extensions:

Valid Extension Reasons

• Technical delays in campaign launch beyond our control
• Significant playlist removals during active campaign
• Underperformance due to external platform issues
• Package minimums not met within original timeline

Request Submission

• Contact support through dashboard or email
• Provide specific reasons for extension request
• Include performance data and concerns
• Suggest desired extension timeline

Review & Approval

• Campaign performance analysis by our team
• Verification of technical or performance issues
• Extension timeline determination
• Additional playlist outreach planning

What to Expect

• Response Time: Extension requests reviewed within 2 business days
• Fair Assessment: Objective evaluation of campaign performance
• No Extra Cost: Legitimate extensions provided at no additional charge
• Continued Support: Full service continuation during extension period